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    Better Business Bureau of Southern Alberta

    Canadian Travel Agents Upset Over Air Canada On-Line Sale

    The Association of Canadian Travel Agents (ACTA) has fired off a strong protest letter to federal transport and competition authorities, demanding an investigation into an Air Canada seat sale that was only available to travellers from the internet (and therefore bypassing agents).

    The sale went from August 2nd to August 14th, 2001 and promised savings of up to 50% - but available only to people who book directly off the web.

    The ACTA says the sale amounts to an "abuse" of Air Canada's dominant market position. ACTA claims that such an arrangement, where travel agents are cut out of any possibility from making a commission, would not be taking place if Canadian Airlines was still in competition with Air Canada.

    Last year, travel agents raised similar concerns at the time of the Air Canada/Canadian merger that Air Canada would use its dominant market share to chop agents commissions.

    Similar concerns have been raised by U.S. travel agents, as consumers increasingly turn into the Web to book air travel.

    Date of Story: Thursday, August 23, 2001
    Story Posted By: Ron Reinhold
    Source: Ron Reinhold

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